Free UK Delivery & Exchanges* On All Orders
For Sales & Advice: 0116 326 0604

Delivery & Returns

United Kingdom Only

Delivery
Standard UK delivery is FREE and your order will be delivered to you within 3 working days.
We are able to upgrade items to express delivery at an extra cost (select at checkout).
Our cut off for express delivery is 5pm Monday to Friday.

DesertBoots.com use Royal Mail exclusively within the UK.

We do not "guarantee" our express post with the exception of Special Delivery™.
If a Special Delivery™ item arrives outside of its expected delivery date, please contact us and we will refund you immediately the cost of your delivery.
 
Returns

Refunds
DesertBoots.com offers a 30 calendar days returns policy meaning you can return any unwanted goods to us within 30 calendar days for a full refund. This includes sale items. You must pay the cost of return yourself or click here to download our returns label from the Royal Mail website. If you decide to use our returns label, we will deduct £3.50 from your refund to cover the cost. If you do not use our returns label and return at your own cost you will be refunded in full.

On many of our items we offer customers the opportunity to purchase an "Easy Returns" label at an advance cost of £1.00. Please note this can only be purchased concurrently with the purchase of your item and cannot be bought separately. Our "Easy Returns" label allows you to return your item to us without any deduction from the cost of the item. If you have purchased an Easy Returns label, it will be included with your package for your convenience. You simply need to attach it to your parcel and take it to your nearest Post Office branch.

If you purchased any item(s) as part of deal, e.g. 2 for £60 etc and decide to return part of your purchase to us for a refund, we will consider your purchase and refunded amount based on the item(s) you have decided to keep.

We aim to complete all refunds within 7 working days of receiving your item at our returns facility.
Our standard returns policy excludes socks and underwear.

Our extended Christmas returns period is as follows:
All items purchased after 1st November 2017 are valid for return until 15th January 2018.

Exchanges
Any full priced merchandise can be exchanged free of charge using our prepaid returns label which can be downloaded here. Postage is paid by us both ways.
All exchanges are subject to stock availability and where stock is not available, we will refund your purchase. During sale periods, we advise strongly for you to return your item for a refund and make a new purchase for a replacement style or size due to limited availability.

International (Outside United Kingdom) Only

Delivery
We are proud to partner with our international delivery agent DHL on all orders designated for delivery outside of the United Kingdom. If you live in a "remote" area we may use your local delivery network in order to ensure the cost remains reasonable.

DHL offer excellent delivery times for shipments worldwide. For instance, most of our packages to the USA are delivered within 24 hours of us accepting your order.  DHL also offer door to door tracking so you always know where your item is and when you can expect it.

Returns
All items being returned from outside of the United Kingdom must clearly be marked as "returned goods" on your customs paperwork. Failure to do this means your returned package may be subject to tax/duties. We will not be able to pay this and the result will be that your package will be likely returned to you.

Refunds
DesertBoots.com offers a 30 calendar days returns policy meaning you can return any unwanted goods to us within 30 calendar days for a full refund. This includes sale items. You must pay the cost of return yourself. We do not offer an Easy Returns service for our international customers at the moment. Kindly be advised, we are unable to refund any associated postage costs.

If you purchased any item(s) as part of deal, e.g. 2 for £60 etc and decide to return part of your purchase to us for a refund, we will consider your purchase and refunded amount based on the item(s) you have decided to keep.

We aim to complete all refunds within 7 working days of receiving your item at our returns facility.
Our standard returns policy excludes socks and underwear.

Exchanges
You are welcome to return your item for an exchange subject to stock availability. Please note, you will be expected to cover the cost of postage both ways if you are exchanging your item.
 
General Clauses

Faulty Items
All goods which are suspected as faulty should be reported to us via email as soon as possible.
A member of our team will assist to help resolve your problem within 1-2 working days.

Shortages
For orders involving multiple items, we reserve the right to dispatch items separately in order that we may fulfill your order in the quickest and most efficient manner possible.  In the event of a shortage, where we have not indicated that there are items "to follow" from your order, please inform us immediately in writing as soon as possible and always within 7 working days of receipt.  Please always retain the exterior packaging and invoice as this will assist us with our investigation.

Non-Refundable Items
We are not able to refund "waterproof protection" which is an added service that cannot be re-stocked in the event of a return.  The item price will be refunded but the cost of "waterproof protection" cannot be refunded.  We also cannot refund socks which are purchased through our site for health and hygiene reasons.

Cancelling/Amending An Order
Unfortunately, once your order has been confirmed and paid for, it will enter our system and cannot be cancelled or amended. Please feel free to return your item to us and we can issue a refund in the event you have made a mistake with your order.

Trade Orders
In the event you are buying for business use or for resale purposes and have been offered a group or bulk discount, the order will be deemed a "trade order" and by definition will be deemed non returnable strictly.

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